Privacy Policy

Shiv Handicrafts respects your privacy and values the trust you place in it. Set out below is Shiv Handicrafts’ ‘Privacy Policy’ which details the manner in which information relating to you is collected, used and disclosed.

Customers are advised to read and understand our Privacy Policy carefully, as by accessing the website you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Shiv Handicrafts website.

Our Privacy Policy is incorporated into the Terms and Conditions of Use of the website, and is subject to change from time to time without notice. It is strongly recommended that you periodically review our Privacy Policy as posted on the Shiv Handicrafts website.

Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at [email protected]

The Collection, Storage and Use of Information Related to You

We may automatically track certain information about you based upon your behaviour on the website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website. We may also share your Mobile IP/Device IP with third party(ies) and to the best of our knowledge, representations given to us by these third party(ies), this information is not stored by them.

Collection of Non-Personalised User Data

Shiv Handicrafts may collect general, non-personally identifiable information regarding usage and users of the websites including, without limitation, the name of the domain of each user, the IP protocol number of each user, and the date and time of each web page visit.

Some pages may use cookies to maintain sessions or to automate navigation. Shiv Handicrafts offers certain features that are only available through the use of a “cookie”. A cookie is a small text file that the web server places on a user’s computer hard drive to be a unique identifier of that computer and assists us in providing our services. Cookies enable to track usage patterns, help analyse our web page flow, measure promotional effectiveness and other statistics, promote trust and safety but do not collect personally identifiable information. Shiv Handicrafts may use usage tracking and click stream tracking to track all users with cookies enabled. Cookies can also help Shiv Handicrafts provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. Any users wishing to utilise the website without data about their activity collected, can disable cookies on their computers prior to interacting with the site. Disabling cookies may limit the functionality of the user experience with the website.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the website that are placed by third parties. Shiv Handicrafts does not control the use of cookies by third parties.

We also collect and store personal information provided by you from time to time on the website. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customised to your needs including:

- To enable the provision of services opted for by you;

- To communicate necessary account and product/service related information from time to time;

- To allow you to receive quality customer care services;

- To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;

- To comply with applicable laws, rules and regulations; and

- To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you.

Where any service requested by you involves a third party, such information as is reasonably necessary by Shiv Handicrafts to carry out your service request may be shared with such third party.

We also use your contact information to send you offers based on your interests and prior activity. Shiv Handicrafts may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials.

Contacts Permissions: If you allow Shiv Handicrafts to access your contacts (including contact number, email id etc.), it enables Shiv Handicrafts to subscribe you and your contacts to Shiv Handicrafts’ promotional emails, messages, ongoing offers etc.

Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over a secure website [of approved payment gateways which are digitally encrypted], and provide the highest possible degree of care available under the technology presently in use.

Shiv Handicrafts will not use your financial information for any purpose other than to complete a transaction with you.

To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application, and opt out of any non-essential communications from Shiv Handicrafts.

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

If you send Shiv Handicrafts personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, Shiv Handicrafts may collect such information into a file specific to you.

Shiv Handicrafts does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. Shiv Handicrafts may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.

The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.

Collection of Personally Identifiable Information

Shiv Handicrafts may collect personally identifiable information via the website from users who voluntarily provide such information. Personally identifiable information will not be collected by any method that does not involve an affirmative action on the part of the user to submit such information to Shiv Handicrafts ; users acknowledge and agree that Shiv Handicrafts may use such information in any manner reasonably related to its activity purpose.

Limitation of Liability

Under no circumstances shall Shiv Handicrafts be liable for any damages or injury, including any direct, special, incidental, consequential, punitive or other damages, that may result from the use of, or the inability to use, the website or any materials in this site, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of the website or information available in the website. Shiv Handicrafts shall not be liable even if Shiv Handicrafts or a Shiv Handicrafts authorised representative has been advised of the possibility of such damages. These include but are not limited to damages or injury caused by an error, omission, interruption, defect, failure of performance, delay in operation or transmission, line failure or computer virus, worm, trojan horse or other harmful component.

Security of Communications/Information

Shiv Handicrafts makes reasonable efforts to secure communications over the website, and has security measures and tools to protect against the loss or theft of information collected through the website. However Shiv Handicrafts cannot guarantee complete privacy and confidentiality of information, and Shiv Handicrafts makes no warranty regarding the security of any information transmitted or collected.

Compliance with Law

Shiv Handicrafts will fully cooperate with any law enforcement authorities and comply with any court orders requesting Shiv Handicrafts to disclose personally identifiable or other information requested by such authorities.

User Actions and User-Provided Information

Users agree that any information provided to Shiv Handicrafts shall be accurate and complete and they further agree not to provide information to Shiv Handicrafts that relates to any individuals (other than themselves) or entities without the permission of the individual or entity referenced. Users agree not to use the website in any manner that may be infringing or for a commercial/advertising purpose, threatening, false, misleading, libellous, defamatory, obscene, or give rise to any criminal or civil liability. Users agree to comply with all applicable laws and regulations relating to user’s use of the website.

User Assumptions of Risk, Release and Indemnification

Users assume all risks related to use of the website. Each user agrees to indemnify, defend, and hold Shiv Handicrafts (including its affiliates, officers, directors, partners, members, employees, agents and representatives) harmless from and against any losses, damages, liabilities or costs of any nature related in any manner to the use of the websites by such user. Shiv Handicrafts shall not be liable to users or any other parties for any claims for damages, whether direct, indirect, special, consequential, incidental or punitive, based on any cause of action whatsoever relating to use of the website by any person or entity.

Choices Available Regarding Collection, Use and Distribution of Information

To protect against the loss, misuse and alteration of the information under its control, Shiv Handicrafts has in place appropriate physical, electronic and managerial procedures. For example, Shiv Handicrafts servers are accessible only to authorised personnel and your information is shared with employees and authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although Shiv Handicrafts endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the internet cannot be made absolutely secure. By using the website, you agree that Shiv Handicrafts will have no liability for disclosure of your information due to errors in transmission and/or unauthorised acts of third parties.

Please note that Shiv Handicrafts will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to [email protected] necessary action.

 

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